Digital Paint Discussion Board

Paintball 2: The Game => Help and Support => Topic started by: y00tz on July 16, 2007, 03:11:45 PM

Title: Common Global Login Problems (Read first)
Post by: y00tz on July 16, 2007, 03:11:45 PM
If you have a problem with the Global Login, read this and try all possibilities applicable to you before you make a post about the Global Login.

I.  Worked before, now it doesn't.

Have you registered an account AFTER JUNE 26TH, 2007?

Jistpoe reset the database containing all registered names with the release of build 19.  If you could login before, and haven't been able to after, please verify you have RE-REGISTERED.

Is your password incorrect?

Passwords in game are stored as encrypted strings.  If you updated your password or users name, be sure to COMPLETELY erase your password and re-enter it.

Be sure to choose an easy password for you to remember, since Jitspoe DOES NOT HAVE ACCESS TO YOUR PASSWORD, it is encrypted, and his only option is a last-resort reset.  Please do not choose a password you will not remember, only to have Jitspoe to reset it.

Does your password look a lot longer than what it should be?

Those extra asterisks make no difference to you, they are only added for security, and will not affect your login, assuming your password is correct.

II.  "I just KNOW it's a problem with the game"
Is it taking a long time to login?

With over 60,000* downloads, and nearly 20,000 global login registrars, the Global Login has been choking on the traffic, forcing Jitspoe to undergo a rewrite soon.  In the mean time, please be patient as there have been reports of up to 3 minute wait times.

"I've entered everything correct, why doesn't it work?"

The user-interface - what you see - is very finicky about specific things.   Be sure you're click 'login' on the page with your name and password, and not just hitting enter.  Also: be sure your accounts when you go to the global login setup, you see your correct name and profile name.

Is your name long? Or is it short but you use a lot of FUNNAME junk or a clan tag?

Your name may be too long.  Try using your regular name without funnames, especially if you have a clan tag.

I'll add more as I know of more problems/solutions


*estimated from website statistics that I've seen

Title: Re: Common Global Login Problems (Read first)
Post by: JiGSaW on July 16, 2007, 03:44:09 PM
Good job y00tzybaby
Title: Re: Common Global Login Problems (Read first)
Post by: lee on July 27, 2007, 02:11:56 AM
my password looks longer but its not the right thing but when i retype my password it wont let me then when i click on the username it has the longer pass again and it wont let me login with out that longer pass
Title: Re: Common Global Login Problems (Read first)
Post by: y00tz on July 27, 2007, 02:13:20 AM
You didn't read the post at all, did you?

Go to setup then to global login setup, then change your name and pass there.  You have auto-save password on that's why it looks longer.
Title: Re: Common Global Login Problems (Read first)
Post by: spytech on August 28, 2007, 09:00:57 AM
i cant login, it says the password is incorrect, but it's not...

why is this happening?
Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on August 29, 2007, 03:26:52 PM
First, make sure you're using build 19 (the latest version).  Then completely delete the password from the input box.  It might be really long since it gets encrypted.  Make sure you've deleted all the *'s.  Re-type the password correctly and log in.  Also try logging into http://dplogin.com to make sure your password is correct.
Title: Re: Common Global Login Problems (Read first)
Post by: LunarFox on December 24, 2007, 04:36:53 PM
Okay, I have made a www.dplogin.com account.
I have done every step in the post.
I have gotten the newest build, AND tried with build 19. (i have build 20 now)
I have been able to log in.
Everytime I join a game, it downloads it, then when I spawn it automatically kicks me saying I do not have a global account. Which I do.
Title: Re: Common Global Login Problems (Read first)
Post by: LunarFox on December 24, 2007, 04:43:21 PM
Anybody?
Title: Re: Common Global Login Problems (Read first)
Post by: Zorchenhimer on December 24, 2007, 05:14:25 PM
First, It's Christmas eve so nobody is online now.  Give it more than 10 minutes.

Second, are you using a clan tag, or using funnames?
Title: Re: Common Global Login Problems (Read first)
Post by: LunarFox on December 24, 2007, 06:38:58 PM
Ill take off my funname and try
Title: Re: Common Global Login Problems (Read first)
Post by: LunarFox on December 24, 2007, 06:43:53 PM
I changed my funname to (X)Infinity(X)  but the same thing happened, it seems I am allowed in some games, but when I try to enter big games I encounter the problem.
I find playing with 2 or 3 people kind of pointless, so I'm just going to wait till christmas is over to try again, hopefully by then it will work.
Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on December 25, 2007, 12:19:45 AM
Set your name to exactly what you've registered.  Also, go to http://dplogin.com/ and make sure your account exists.
Title: Re: Common Global Login Problems (Read first)
Post by: BassAckwards on December 31, 2007, 08:39:17 PM
Okay, I got the game today (latest build). I have already played for a while, but after quitting the game, then restarting it, I can't log in. I'll have everything right, (I've quadruple checked) and it will be stuck at the logging in part. Not for just 3 minutes, it just doesn't end.
Title: Re: Common Global Login Problems (Read first)
Post by: KnacK on December 31, 2007, 08:49:16 PM
It appears that the logon server is down.  Just cancel out of loging in and click on PLAY.
Title: Re: Common Global Login Problems (Read first)
Post by: slick on March 04, 2008, 06:06:19 PM
my dp name is slick for paintball and ive had it for a long time but now it says that it is not accivated ive been on this oaccount for monthes
Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on March 05, 2008, 03:39:49 PM
Did you change your email?  If you change your email, it requires reactivation.
Title: Re: Common Global Login Problems (Read first)
Post by: mnk173192 on March 31, 2008, 08:23:19 PM
when i login in to an account it logs me into an account that doesnt work even tho i didnt click it. and when i try to play with other ppl it says u have been kicked then says check dplogin.com. what should i do?
Title: Re: Common Global Login Problems (Read first)
Post by: mnk173192 on March 31, 2008, 08:28:19 PM
aslo when i log in it logs me in to a different account then i logged into
Title: Re: Common Global Login Problems (Read first)
Post by: thefox on May 24, 2008, 02:22:57 PM
Ok I need my password retrieved My user name is thefox but its been a while since i played and have forgotten my password HELP lol
Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on May 27, 2008, 10:55:10 AM
Ok I need my password retrieved My user name is thefox but its been a while since i played and have forgotten my password HELP lol
Send an email to jitspoeAyahooDcom from the email address you used to register your account.
Title: Re: Common Global Login Problems (Read first)
Post by: Souver on August 02, 2008, 11:07:54 AM
Hello my nick Souver , please unban account to Sharov :)
Title: Re: Common Global Login Problems (Read first)
Post by: spam on August 12, 2008, 10:53:12 AM
can you delete your old account and make a new one???????
Title: Re: Common Global Login Problems (Read first)
Post by: ViciouZ on August 12, 2008, 11:00:38 AM
no.
Title: Re: Common Global Login Problems (Read first)
Post by: sonicx059 on August 23, 2008, 08:46:29 AM
I unistall my former version (19). Then i installed Build 23. Now when i go to login it says login failure check console. I check console it say see fourms for help. I use to be able to login and play. its not my password or  my name cause they always worked before. Help please. the error i get is           Cl_ProfileLogin_f(): Failed to resolve login server domain
Title: Re: Common Global Login Problems (Read first)
Post by: i_am_a_pirate on August 25, 2008, 09:30:09 AM
Do you use colours in your name? Have you read the first post in this thread? Plese don't post the same problem in more than 1 topic!
Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on August 25, 2008, 05:16:53 PM
Cl_ProfileLogin_f(): Failed to resolve login server domain
Sounds like firewall or antivirus software is blocking Paintball2's Internet connection.
Title: Re: Common Global Login Problems (Read first)
Post by: kirby_18 on August 28, 2008, 01:13:03 AM
I know i'm a noob but...
how do I global login.

when I try it always says

kirby_18 does not exist. what do I do
Title: Re: Common Global Login Problems (Read first)
Post by: thunder99 on September 03, 2008, 03:14:03 AM
i tried to  make an account, but i got the following error:

Username Registered: Wingnut
Username Stored As: wingnut
Email: thunder.storm996@gmail.com
This email (thunder.storm996@gmail.com) already exists.

i tried to use a different e-mail then got this

Username Registered: Wingnut
Username Stored As: wingnut
Email: red.line7.25k@gmail.com
This username (wingnut) already exists.

i never got an activation at either e-mail account.
Title: Re: Common Global Login Problems (Read first)
Post by: KnacK on September 03, 2008, 06:10:24 AM
|| Profile for wingnut ||
Player ID:   71430
Name registered:   wingnut

|| Profile for THUNDER_STORM996 ||
Player ID:   32262
Name registered:   thunderstorm996
email is  thunder.storm996@gmail.com


So.... You have 2 accounts......
Title: Re: Common Global Login Problems (Read first)
Post by: i_am_a_pirate on September 03, 2008, 01:44:10 PM
I know i'm a noob but...
how do I global login.

when I try it always says

kirby_18 does not exist. what do I do

Post EXACTLY what the error says and a screenshot of what you type into the boxes on the form. Don't forget to put a 1 in the box where it says 'type how many accounts you are allowed here:'
Title: Re: Common Global Login Problems (Read first)
Post by: thunder99 on September 04, 2008, 05:54:22 PM
|| Profile for wingnut ||
Player ID:   71430
Name registered:   wingnut

|| Profile for THUNDER_STORM996 ||
Player ID:   32262
Name registered:   thunderstorm996
email is  thunder.storm996@gmail.com

So.... You have 2 accounts......



ok. but we still have the bug of a name that got registered to an account that does not exists. i tried to add the name wingnut to my account, but it still says that it is taken. but like you posted that name has no e-mail associated with it, so no activation e-mail was sent, and the name is stuck in limbo.

Title: Re: Common Global Login Problems (Read first)
Post by: KnacK on September 04, 2008, 06:00:00 PM
Jits will look into it.
Title: Re: Common Global Login Problems (Read first)
Post by: JmanPaintman on September 18, 2008, 10:12:39 PM
Ok you guys should have a walkthrough thing for people instead of these posts, condiering it be easier and help more. I totally messed up and I have no clue what to do. SO INSTEAD OF HELP I was you to tell me STEP BY STEP how to make and account, delete an account, and play paintball2 in your account. I dont want no "tell mw the problem" reply. I want step by step info. If I tell you the problem it will waist are time. SO PLEASE just tell me step by step, if you dont, I give up on this game and I rate this game 1/5 for customer support. Thanks.

P.S.: If you dont post step by step ill be very disapointed and quit this game.

 Thanks, JmanPaintman.
Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on September 19, 2008, 12:39:07 PM


ok. but we still have the bug of a name that got registered to an account that does not exists. i tried to add the name wingnut to my account, but it still says that it is taken. but like you posted that name has no e-mail associated with it, so no activation e-mail was sent, and the name is stuck in limbo.



Wingnut be registered to a valid account, if that be what ye referrin' to.

Paintman: I think ye may be wantin' to look at this thread: http://dplogin.com/forums/index.php?topic=6663.0
Title: Re: Common Global Login Problems (Read first)
Post by: tartjagger on January 26, 2009, 07:18:44 PM
I cannot create an account, I have even tried entering random name and email address, I always get this:
 || Account Registration ||
Registration failed.  You are only allowed to register one account.  If you have already registered an account and wish to add another name, log in and click the "Add/Delete Names" link.  If you have not registered an account yet, go back and enter "1" in the box for how many accounts you're allowed to register.  If you are having problems with your account, visit the Help and Support forum.
 
 
Title: Re: Common Global Login Problems (Read first)
Post by: Justinph5 on January 26, 2009, 07:48:12 PM
go back and enter "1" in the box for how many accounts you're allowed to register. 
Do as it says.
Title: Re: Common Global Login Problems (Read first)
Post by: -OTaKu-Apples on January 29, 2009, 04:52:22 PM
I keep getting errors saying "Unknown response from login server."
Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on January 29, 2009, 06:56:55 PM
I keep getting errors saying "Unknown response from login server."

Could you type "condump loginerror" at the console after this happens, then attach or paste the contents of paintball2/pball/loginerror.txt here?
Title: Re: Common Global Login Problems (Read first)
Post by: RoBbIe on January 30, 2009, 07:34:41 PM
well i think there is something up with login server because sometimes it wont let me login because i wait for about 5 min. and it stays at same thing. or its just being really slow
Title: Re: Common Global Login Problems (Read first)
Post by: Raven on June 10, 2009, 10:14:23 AM
Hey, I have a question related to this:

How can I ensure, that my brother and I aren't banned for Multiaccounting? We are using the same PC as you may have figured out already and I am just too dumb to use the search bar wisely.

So thanks in advance

Title: Re: Common Global Login Problems (Read first)
Post by: jitspoe on June 10, 2009, 11:03:03 AM
Hey, I have a question related to this:

How can I ensure, that my brother and I aren't banned for Multiaccounting? We are using the same PC as you may have figured out already and I am just too dumb to use the search bar wisely.

So thanks in advance


Use your account and only your account.  Make sure your brother uses his account and only his account.
Title: Re: Common Global Login Problems (Read first)
Post by: Foxhound on June 23, 2009, 03:35:36 PM
The user name and password you use for DP LOGIN is the same user name and password for the IN GAME global server login correct?

Either the global login system is down for now or something is going wrong on my end because i cannot connect in game.
Title: Re: Common Global Login Problems (Read first)
Post by: snipe master on June 24, 2009, 08:31:30 AM
Hello i am new to paint ball and I tried several times to make an account but this keeps popping up

Account Registration ||
Registration failed.  You are only allowed to register one account.  If you have already registered an account and wish to add another name, log in and click the "Add/Delete Names" link.  If you have not registered an account yet, go back and enter "1" in the box for how many accounts you're allowed to register.  If you are having problems with your account, visit the Help and Support forum.

please help I really want an account and i have never made an account with that email and i put  a check in the box and i cant find the write forum

please help

sincerely,

Snipe Master
Title: _
Post by: P!nk on June 24, 2009, 09:14:47 AM
Post removed
Title: Re: Common Global Login Problems (Read first)
Post by: Foxhound on June 24, 2009, 11:30:06 AM
well it just started to not connect i get the bad password which isnt true because i can login to this website
Title: _
Post by: P!nk on June 24, 2009, 08:18:10 PM
Post removed
Title: Re: Common Global Login Problems (Read first)
Post by: Foxhound on June 25, 2009, 10:02:20 AM
nah that stuffs all good im guessing im having a connection problem

Edit* ok its better now :)
Title: Re: Common Global Login Problems (Read first)
Post by: M4GN4TRON on July 17, 2009, 03:35:22 AM
Is It possible 2 delete my account and make a new one?
Title: Re: Common Global Login Problems (Read first)
Post by: chris123 on July 17, 2009, 08:42:15 AM
no
Title: Re: Common Global Login Problems (Read first)
Post by: Cameron on July 18, 2009, 09:37:29 PM
Is It possible 2 delete my account and make a new one?
If you don't want a name or anything, add another name and delete the one you currently have.
Title: Re: Common Global Login Problems (Read first)
Post by: Ston3cold on October 14, 2009, 03:21:50 PM
Hi,
thinked i have another theme but:
Im in the clan " [F0G] " and have a global account. But if i go in a server after login i will be kicked and dont know why. There is written:  " Faking the clan [F0G] " but i am in ^^. Pls help me with that ******* problem
Title: Re: Common Global Login Problems (Read first)
Post by: Ston3cold on October 14, 2009, 03:44:50 PM
OHhhh one thing more :D,
One style is working then my clan works but other style dont works :( only 1 but this one i dont want ....
Title: Re: Common Global Login Problems (Read first)
Post by: Kyuuchi on October 14, 2009, 04:33:57 PM
Dont use so many colours and characters.
Using 200000 colors doesn't make your name look good, or make you a good player. Most good players have their name in default white.
Title: Re: Common Global Login Problems (Read first)
Post by: Ston3cold on October 15, 2009, 07:58:40 AM
ok thx
Title: Re: Common Global Login Problems (Read first)
Post by: masterzack on February 25, 2010, 08:38:01 PM
tengo un proble cuado voy a creear una cuenta dice que no se puede mas de 1 cuenta que hago aora
Title: Re: Common Global Login Problems (Read first)
Post by: bwwow on March 05, 2011, 03:36:50 PM
So, my issue is...

I put in my credentials but when I press log-in it doesnt leave the "Connecting to Login Server" and on the command lines in the top left hand corner its says "NET_GETPACKET WSAECONNRESET     0.0.0.0.14220"
Title: Re: Common Global Login Problems (Read first)
Post by: Kyuuchi on March 05, 2011, 03:41:13 PM
That usually means that you don't have an internet connection. Ensure that you're connected to the internet, and then try adding your credentials again.
If the problem persists, let us know and we'll try help you as much as possible. :)

EDIT: Lol, what am I saying? Obviously you have an internet connection if you're posting here. Silly me.. Anyway, check your firewall settings and make sure that Paintball 2 isn't blocked from accessing the internet. Sorry about that.
Title: Re: Common Global Login Problems (Read first)
Post by: zacattack on May 01, 2011, 06:59:09 AM
after i do my credentials i click login and it doesnt leave the ''connecting to login server'' up the top it says loading stats for a few seconds then it just stays the same. what do i do?
Title: Re: Common Global Login Problems (Read first)
Post by: gotmtdew on April 03, 2014, 06:28:00 PM
Unable to login after a couple attempts. I have deleted my password and re entered it and still not able to login. I was in yesterday for a few but not able to get in today. I have also deleted some of the files and reinstalled and still unable to get in.  It just sits at the Connecting to Login Server.
Title: Re: Common Global Login Problems (Read first)
Post by: omni on April 03, 2014, 07:00:20 PM
Have you tried your, anti-virus to see if paintball is being blocked. So as of my understanding you join the game and it says Connecting to login server, but then nothing happens?
Title: Re: Common Global Login Problems (Read first)
Post by: gotmtdew on April 03, 2014, 08:30:42 PM
Anti Virus is turned off but has not had any changes to it anyways. I checked the forums and doesn't show that I am banned at least its not posted that is.
Title: Re: Common Global Login Problems (Read first)
Post by: Toxiic on April 03, 2014, 11:11:23 PM
Anti Virus is turned off but has not had any changes to it anyways. I checked the forums and doesn't show that I am banned at least its not posted that is.
What message do you get? Can you log into your account? can you play on a server but then you get kicked in a couple of seconds? Can you provide a more detail of the situation at hand. We can help you if you provide stuff like: Screenshots. Message error codes. An much more detail description of the problem. Computer stats/computer specs(but wont need them now since we barely know much about your problem). Have you tried to completely reinstalling the game?

 
Title: Re: Common Global Login Problems (Read first)
Post by: gotmtdew on April 03, 2014, 11:46:20 PM
Just says connecting to login server and sits there. I have already uninstalled/reinstalled and still nothing. I have turned Anti-Virus software off. The program worked yesterday just fine but today won't connect.
Title: Re: Common Global Login Problems (Read first)
Post by: not_payl_obviously on April 04, 2014, 06:28:35 AM
Just says connecting to login server and sits there. I have already uninstalled/reinstalled and still nothing. I have turned Anti-Virus software off. The program worked yesterday just fine but today won't connect.
Can be that login server is down for now, cancel it and carry on. In problem persists, you might want to check console for errors.
Title: Re: Common Global Login Problems (Read first)
Post by: ic3y on April 04, 2014, 06:30:08 AM
Firewall
Title: Re: Common Global Login Problems (Read first)
Post by: LaZeRs on April 04, 2014, 09:48:57 AM
That happens to me when I don't have internet.
Title: Re: Common Global Login Problems (Read first)
Post by: Toxiic on April 04, 2014, 01:19:19 PM
That happens to everyone when we don't have internet.
Firewall
could be. GotMtDeW can you try to put Digital Paintball 2 on the "expection list"? Some thing similar happened with me, but it was for League of Legends, and I had to put LoL on the execption list. By the looks of your screen shot, I'm going to assume your on Windows 7. Go to the controll panel->find Windows firewall->go into its option->find a "execption list"(I believe it might have a different name to it but read the description)->add/check off Digital paintball 2. Before you do this though, turn of Windows Firewall(and anyother firewalls too) then try running it. If paintball does connect then do the above.

Can you put up a screen shot of your console when your trying to log in and press “~“ and while your trying to connect can you start up Task Manger and choose "network" it will show a network graph.

Also, assuming it might not work, can you also tell us if you can play the game(meaning can you still play without logging in? Online, not offline)
Title: Re: Common Global Login Problems (Read first)
Post by: gotmtdew on April 04, 2014, 05:20:19 PM
thanks its working. I had Zone Alarm off but turned it back on and it started working again. strange how things are. I haven't had it running the past 3 days but for some reason it wouldn't let the connection go through until I just opened Zone Alarm and then allowed the DP Application to access the Internet.

Thanks everyone
Title: Re: Common Global Login Problems (Read first)
Post by: Toxiic on April 04, 2014, 06:53:48 PM
thanks its working. I had Zone Alarm off but turned it back on and it started working again. strange how things are. I haven't had it running the past 3 days but for some reason it wouldn't let the connection go through until I just opened Zone Alarm and then allowed the DP Application to access the Internet.

Thanks everyone

No Problem. 8)