If you could help me by connecting to 64.27.12.194:27921 and telling me your ping and your location, that would be helpful.
And if you can, please provide a trace route to 64.27.12.194. Mask your IP if you care.
(Windows users: Press WIN+R, type
cmd and press ENTER, type
tracert 64.27.12.194, right click the title bar, go to Edit > Select All, right click the center of the window, and paste it here.)
---
If you want to help me even more...
Install VisualRoute 2009:
http://www.visualroute.com/Run, select the "Business Edition Trial"
Go to Options > Continuous Trace Preferences
Select "Update traceroute continuously" and select "Use this setting for all future traceroutes"
Click "OK"
At the top, select "[None]" from the drop down after "to"
Enter "s1.grayboxhost.com" in the wide textbox
Click "Start"
Leave it running for 15 minutes and then paste a screenshot of the graph (make sure it's large enough to read) and table (click the expand button on the right of the title bar for the table at the bottom) here.
On the unknown node at the very 2nd (second to last), please hover over it and record the % packet loss.
Thanks.