Just a minute ago I was out talking with a co-worker that just had his house burn slap to the ground July 27th.
He tells me that his long distance (AT&T) bill is due on the 28th. He calls AT&T to cancel long distance on the 30th. With everything going on that's the earliest date he could get around to it. AT&T informs him that he will be charged for the month of August because he waited till the 30th to call. So he argues for a bit and finally tells the person on the phone "FINE, I need my long distance reinstalled then, send someone over to my house and reinstall service." The person says they can't do that because the house is burnt down. He say "RIGHT, so how are you going to charge me for service I can't possible have?" They finally ended up not charging him and canceling his long distance service.
AT&T you should be ashamed!!!
So, now, get this...
Since his house burned down him and his girlfriend can only use their cell phones to communicate. He checks his account and finds he only has 200 hours remaining for August, and August isn't even half over. So he calls T-Mobile to try to audit his hours and see if there was a mistake. The person tells him there is no obvious mistake. He say "I didn't think so, but I had to check." "My house burnt down July 27 and our cells are all we have." The person immediately asks him to hold on for a minute. The person comes back less than a minute later and tell him T-Mobile is going to give both of there phone 400 bonus minutes each that will automatically rollover indefinitely.
THAT'S KICK ASS. Didn't ask, nothing. Just mentioned his situation and they instantly offered that to him. There is hope in this world!
